Portfolio Management

Set up a simple, business-led change governance Instead of a myriad of project-based governance bodies, establish a divisional business body focused on managing change impacts on people and customers.  This may be embedded into an existing monthly divisional...

Managing customer experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company's focus on 'customer...

Given the rapid pace of industry changes across numerous sectors it is not a surprise that most companies are dealing with at least one significant change initiative. For a lot of companies the approach is to hire a Change practitioner as a contractor to carry out...

When I was a kid I used to love listening to my Walkman. I loved creating mixed tapes of my favourite music and shared these with my friends. We spend hours discussing the parts we loved about our favourite songs and so the rewind button became very well worn. It was...