Portfolio Management

7 Change Portfolio Management best practices

7 Change Portfolio Management best practices

Managing a set of change initiatives through a portfolio management approach is relatively new for some organizations.  This approach is drawn from the portfolio project management approach by dividing a set of initiatives into different groups.  This then becomes...

How to better manage a change portfolio?

How to better manage a change portfolio?

Set up a simple, business-led change governance Instead of a myriad of project-based governance bodies, establish a divisional business body focused on managing change impacts on people and customers.  This may be embedded into an existing monthly divisional...

The BIG gap in managing customer experience

The BIG gap in managing customer experience

Managing customer experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company's focus on 'customer...