When BCG analysed where AI value actually comes from in enterprise settings, the finding surprised a lot of technology leaders: only 10% of AI value comes from algorithms, and 20% from technology infrastructure, while a full 70% comes from people, processes, and...
Most change management teams can tell you what activities they completed. Very few can tell you what difference those activities made. According to Prosci's research on metrics for measuring change management, 76% of organisations that measured compliance and overall...
Research from public health implementation science has found that failure to accurately assess readiness accounts for around half of all implementation failures. Half. Not communication gaps, not technology issues, not sponsor disengagement. Simply not knowing whether...
The change management software landscape is experiencing a fundamental transformation. With the increasing adoption of AI, change practitioners have relied on disparate tools, ChatGPT for communications, back to spreadsheets for impact assessments, project management...
Every steering committee asks the same questions: "Is the project on track?""Are we hitting milestones?""What's the budget status?" Here's the question almost no one asks: "What is this change doing to our operational performance right now?" Not after go-live. Not in...
The difference between organisations that consistently deliver transformation value and those that struggle isn't luck - measurement. Research from Prosci's Best Practices in Change Management study reveals a stark reality: 88% of projects with excellent change...
Change management assessments are the foundation of successful transformation. Yet many change practitioners treat them like compliance boxes to tick rather than strategic tools that reveal the real story of whether change will stick. The difference between a thorough...
Understanding how people navigate through organisational change has been a cornerstone of effective change management for decades. The change management curve, adapted from Elisabeth Kübler-Ross’s work on grief, provides valuable insights into the emotional journey...
Change impact assessment has become a cornerstone of effective change management, providing practitioners with visual tools to understand and communicate how organisational transformations will affect different areas of the business. The change management heat map,...
Performance metrics are the compass that guides change practitioners through complex transformation initiatives. Yet despite their critical importance, many organisations unknowingly employ flawed metrics that provide misleading insights and potentially sabotage their...
Data Foundations and the Limits of Traditional Reporting Change and transformation leaders are increasingly tasked with supporting decision making through robust, actionable reporting. Despite the rise of specialist tools, teams still lean heavily on Excel and Power...
In the ever-evolving landscape of change management, the critical question organizations must grapple with to gain competitive edge is not just about measuring progress but ensuring that the metrics employed actively propel initiatives toward success and adhere to the...