Training users and updating them on any changes
Users must understand the different features of the tool (e.g. what is benefit, health, update status, etc.), as well as understanding the options created by the administrator for features; for example, if the administrator decides to create a stakeholder group named: Business Partners, the users must understand exactly what the possible stakeholders included in that group in order to decide whether or not their initiative will have an impact on them.
Changes will happen in both the organisation and the website. Every user must be aware of these changes and have an understanding of how these changes may impact their initiatives. For example, if there are new stakeholder and customer groups in a company the Administrator must ensure these changes are captured in The Change Compass and communicate these to users so that they are aware of the implications of changes for their divisions and/or initiatives.
Some scales on the tool depend on the particular context of the organisation. For example, the impact level of each initiative is rated from 0 (none) to 5 (highest); The Change Compass has default descriptions of each impact level (e.g. Level 4: High level impact with at least several days required to digest and action the change). However the organisation may tailor what each level means for their organisation. Another example is the customer impact; users will select the ‘customer impact level’ of their initiatives on customers from 0 (lowest) to 5(highest). The users should understand what each of these levels actually means for the organisation. This will be different for each organisation, depending on the industry, size, market share, etc. and description tailoring may be needed according to the context of the organisation.
The Administrator should continuously review the reporting of the tool, to find insights that are worth sharing with relevant stakeholders in the organisation. It is also important to always check that the data is up to date and to ensure effective communication is to users.