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The pressure is relentless. Regulators demand compliance with new directives. Customers expect digital experiences rivalling fintech disruptors. Shareholders want innovation without compromising stability. Meanwhile, legacy infrastructure groans under the weight of...
Without a clear oversight of a collection of changes that are constantly moving. It is almost impossible even with agile to effectively lead and embed changes effectively.
Successfully achieving business outcomes through change requires good people change experiences. A positive employee change experience means that he/she is more likely to be engaged and more able to deliver a great customer experience. This focus on people-centred...
