Communication is an absolutely critical part of your change initiative. In every part of the change initiative, communication is a must-have. Too much and you may overwhelm your stakeholders. Too little and you may not get traction or...
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5 key takeaways of agile for the change manager
The ultimate guide to measuring change
A lot of change practitioners are extremely comfortable with saying that change management is about attitudes, behaviours, and feelings and therefore we cannot measure them. After all, a lot of change practitioners are more interested in people than numbers. This...
I discovered these 5 surprises in managing an agile digital project
As someone who is normally overseeing the change management side of large programs and portfolios, I now find myself being in the shoes of a project manager. Here’s the background. I now manage a digital software-as-a-service business (The Change Compass) aimed at...
The death of the change heat map
Change heatmaps are considered valuable by many organizations struggling with facing too much change. Heatmaps are easy to understand and people intuitively get heatmaps without much explanation. The darker colours are bad, or too much change. The lighter colours are...
Roles in change governance: Infographic
6 steps to apply human-centred design in managing change
Designing quality change experiences
Successfully achieving business outcomes through change requires good people change experiences. A good employee change experience means that he/she is more likely to be engaged and more able to deliver a great customer experience. How does one go about designing and...
How to drive change positively
A lot of change management approaches are based on viewing change as negative and how to manage this negative experience. The super popular Kubler-Ross model was used to explain the grieving process and later became adopted as a change model. Kubler-Ross developed...
5 things Eames taught me about agile project delivery
Recently I was reading about the creative process of Ray and Charles Eames, the couple who epitomized modern furniture design in the 1940s-60s. I was immediately struck by how many agile concepts were championed by Eames all those years ago. What we now know to be the...
What you can learn about change management from this famous Eames video
"The Powers of Ten" are two short documentary movies made by Ray and Charles Eames who are most known to us as makers of fabulous mid-century furniture. These include the Eames lounge chair and ottoman and the DCW (molded plywood chair). The Powers of Ten is...