In the new digital world, we are all about using technology and the web to make our lives easier, more productive, and efficient. However, in the change management world, there is not a lot of tools out there to help us become leaner and more effective in managing...
Managing customer experience has been in vogue for a number of years. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking, retail and utilities. Touting the...
Given the rapid pace of industry changes across numerous industries and sectors, it is not surprising that most companies are dealing with at least several significant change initiatives. For many companies, the approach is to hire a Change practitioner as a...