Designing a change journey is a design process. Like in any design processes, you need to know intimately the impacted people you are working with, the world they are in and their expectations and behaviours. In this way, design is about anticipating and shaping the experience of people.
- What are the elements of a 5 star change experience?
- What is the role of data in design?
- How does branding and communications shape the experience?
- How do we anticipate people needs?
For a comprehensive guide on how to undergo this design process to come up with a 5 star change journey, check out our guide.
Click here to download the guide.