Change Initiatives

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10 signs that you’re a seasoned change manager

10 signs that you’re a seasoned change manager

You know the drill .... having been around the blocks and worked on many projects you've seen these many times over. Change managers often go through similar experiences as we progress through each phase of the project. What has been your experiences across the...

5 ways to graduate from change heatmaps

5 ways to graduate from change heatmaps

So you’ve climbed the change management career ladder.   You’ve not only managed complex projects, but are starting to help the business manage the change landscape. Like most organisations, the business you are supporting is implementing various changes to stay...

The ultimate guide to measuring change

 easil A lot of change practitioners are extremely comfortable with saying that change management is about attitudes, behaviours, and feelings and therefore we cannot measure them. This metaphor that change management is ‘soft’ extends into areas such as leadership...

The BIG gap in managing customer experience

The BIG gap in managing customer experience

Managing customer experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company’s focus on ‘customer...