Change approach

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How to be more strategic in managing change

How to be more strategic in managing change

Being more strategic in managing change is about being more focused on those aspects of driving change that will create the most value for the organisation.  This is directly comparable to what strategy is about. Strategy is about choosing a particular...

As a change manager how do I improve my company’s agility

As a change manager how do I improve my company’s agility

It is 2022 and a year ago most of us were praying for the end of Covid so that we can move back to ‘normal’.  One year on, here we are again.  Covid disruptions are even more severe and widespread.  Not only are we still amidst continuous business disruptions compared...

Data-driven change environment (infographic)

Data-driven change environment (infographic)

Data is king. This is especially in current times of uncertainty. With data comes power, influence and outcomes. Lots of disciplines have leveraged the power of data to drive better outcomes. Marketers would not dream of doing any part of their job without data....

Behavioural science approach to managing change

Behavioural science approach to managing change

Adopting a behavioural science approach to managing change means leveraging scientific research about human behaviours and using this to better manage change. A lot of the common practices in change management are not always based on scientific research. What is...

User onboarding is a process

User onboarding is a process

Traditionally in change management, there are key 'events' that we pin our change strategy on when it comes to getting users to use a new system. These include town halls, leader-led team sessions, and training sessions. We anticipate that after these events that...

User-centric view of change impact

User-centric view of change impact

Change practitioners usually classify different change impacts into people, process, technology and customer. Then, there is a great effort and focus placed on describing exactly what the change is from a project or program perspective. These can include the processes...

Why you shouldn’t always follow a change management process

Why you shouldn’t always follow a change management process

On Google,, the 2nd most searched term in change management is ‘change management process’. Users are keen to understand a standard formula that they can apply to manage any change. Most users are looking for something simple, and clear, and lay out a step-by-step...