Effective communication is the lifeblood of any successful change endeavour within an organization. It serves as the conduit through which ideas are conveyed, strategies are articulated, and employees are engaged. However, the delicate balance between providing...
Change is akin to navigating through the skies; it requires careful planning, clear communication, and the ability to adapt to shifting conditions. In the same way that a well-orchestrated airport ensures the safe and efficient movement of passengers and cargo,...
Captured during a 5-day trek in Tasmania's southwestern wilderness known as the Western Arthurs, this photograph reflects a journey undertaken four years prior, just before devastating bushfires swept through Tasmania, altering its pristine landscapes. The region,...
At the time of the article Space X ‘Resilience’ (name of the shuttle) successfully took off into space with 4 astronauts. The astronauts wore super sleek white costumes that were tapered to the body and minimalist in design. They look quite different than...
As change practitioners, we often feel that we create success behind the scenes. We design great change experiences, and if all goes well, then people won’t notice it. By this, I mean that if the impacted person has a smooth experience, and there are no negative...
One of Peter Drucker's famous quotes is that "Culture eats strategy for breakfast", indicating the importance of culture for organisations, more than its strategy. In this infographic we breakdown how culture can be broken down into its elements, i.e. behaviour and...
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Managing customer experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company’s focus on ‘customer...
Right now I am writing this article from a Four Seasons resort in Hawaii after having 3 flights cancelled in a row. It has been quite a stressful experience as you can imagine and it’s the fourth day of delay. I’m not able to get back home! However, this started to...
In taking my vacations in Hawaii I thought I would start a series of Change Management articles inspired by my trip to Hawaii. For those who have not been to Hawaii or have only stayed around Waikiki, the Islands of Hawaii is quite astoundingly beautiful. There is...
I recently went to a concert to see some of the super soul bands of the 70s and 80s including The Jacksons, Sister Sledge, The Village People, and Pointer Sisters. In addition to funk and soul, there was a big component of disco music as well. I started becoming more...