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Financial services firms are not just "going digital" - they are running overlapping waves of highly specific transformations that rewrite how risk is managed, products are delivered, and work gets done. Research from BCG and McKinsey shows that banks and insurers...
Most organisations now compete on how much change they can push through the system. Very few compete on how well they design focus. Travelling through Japan, visiting zen temples and the art islands of Teshima and Naoshima, I was struck by how intentional design...
Most organisations anticipate disruption around go-live. That's when attention focuses on system stability, support readiness, and whether the new process flows will actually work. But the real crisis arrives 10 to 14 days later. Week two is when peak disruption hits....