Measuring the change adoption of stakeholders is one of the most important parts of the work of change practitioners. It is the ultimate ‘proof’ of whether the change interventions have been successful or not in achieving the initiative...
Change approach
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How to be more strategic in managing change
Being more strategic in managing change is about being more focused on those aspects of driving change that will create the most value for the organisation. This is directly comparable to what strategy is about. Strategy is about choosing a particular...
The change and disruption in Ukraine show how complex and dynamic the change process can be
Assessing the change process and conducting effective change impact assessment are critical tasks for the change manager. The reason is that a detailed change impact assessment is a map from which change interventions are pieced together to drive and manage...
As a change manager how do I improve my company’s agility
It is 2022 and a year ago most of us were praying for the end of Covid so that we can move back to ‘normal’. One year on, here we are again. Covid disruptions are even more severe and widespread. Not only are we still amidst continuous business disruptions compared...
How to implement change process when your business is not change mature
Often we hear change practitioners call out the challenges of working with organisations that are not change mature. Yes it is easier for change practitioners to work within organisations that are more mature in managing change. This means that...
The Ultimate Guide to Data (vs. methodology) Driven Change Approach
Most change practitioners follow a standard change approach. For the past 20 years popular change management content have focused mainly on one part of the discipline – change methodology. As a new-ish discipline there has been a big demand for...
Data-driven change environment (infographic)
Data is king. This is especially in current times of uncertainty. With data comes power, influence and outcomes. Lots of disciplines have leveraged the power of data to drive better outcomes. Marketers would not dream of doing any part of their job without data....
The one approach every initiative should incorporate post-Covid
The past 1.5 years has been super challenging for most organisations. The constant stop and start interruptions of Covid has taken a toll on most employees. One minute we are going back to work the next minute we are not. One minute we...
Behavioural science approach to managing change
Adopting a behavioural science approach to managing change means leveraging scientific research about human behaviours and using this to better manage change. A lot of the common practices in change management are not always based on scientific research. What is...
Aversion to loss – Knowing how this works can prevent change resistance
Research on aversion to loss can explain why people don't want to change. I spoke with senior fellow, anthropologist and ex-Inteller Tony Salvador. It sounds completely illogical but true .... People would be more concerned about losing something than gaining...
User onboarding is a process
Traditionally in change management, there are key 'events' that we pin our change strategy on when it comes to getting users to use a new system. These include town halls, leader-led team sessions, and training sessions. We anticipate that after these events that...
User-centric view of change impact
Change practitioners usually classify different change impacts into people, process, technology and customer. Then, there is a great effort and focus placed on describing exactly what the change is from a project or program perspective. These can include the processes...