At the time of the article Space X ‘Resilience’ (name of the shuttle) successfully took off into space with 4 astronauts. The astronauts wore super sleek white costumes that were tapered to the body and minimalist in design. They look quite different than...
As change practitioners, we often feel that we create success behind the scenes. We design great change experiences, and if all goes well, then people won’t notice it. By this, I mean that if the impacted person has a smooth experience, and there are no negative...
The Evolution of Change Management Models Change management is a critical discipline for organisations navigating today’s fast-paced and complex business environment. At its core, change management...
Few phrases in management thinking have proved as durable as Peter Drucker's famous dictum: "culture eats strategy for breakfast." First popularised in the early 2000s and widely attributed to Drucker, the saying captures a truth that executives and change...
Most change programmes are built around a single implementation plan. The team agrees on a timeline, designs the training and communication approach around it, and executes. When reality diverges from the plan — and it usually does — the response is reactive:...
Customer experience management dominates strategic conversations across banking, utilities, telecoms, and retail. Companies invest heavily in CRM systems, digital channels, and customer journey mapping. Yet a fundamental gap persists: the lack of integrated visibility...
Most change management frameworks claim to be human-centred. They use words like "empathy", "engagement", and "co-design" in their principles. But look at how change is actually delivered in most large organisations, and what you find is something closer to process...
In taking my vacations in Hawaii I thought I would start a series of Change Management articles inspired by my trip to Hawaii. For those who have not been to Hawaii or have only stayed around Waikiki, the Islands of Hawaii is quite astoundingly beautiful. There is...
I recently went to a concert to see some of the super soul bands of the 70s and 80s including The Jacksons, Sister Sledge, The Village People, and Pointer Sisters. In addition to funk and soul, there was a big component of disco music as well. I started becoming more...
Ray and Charles Eames, legendary mid-century designers, developed creative processes remarkably aligned with modern agile methodologies. Their approach emphasised iteration, resource respect, and systems thinking, offering valuable lessons for today's project teams...
In 1977, Ray and Charles Eames, celebrated for their iconic mid-century furniture, embarked on a cosmic journey. Their creation, "The Powers of Ten," takes viewers from an ordinary picnic on Earth to the edges of the observable universe, showcasing the vastness and...