Portfolio management

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Landing multiple changes – ACMP conference slides

Landing multiple changes – ACMP conference slides

These are slides from the presentation to the ACMP (Association of Change Management Professionals) Conference in Las Vegas. The change analogy was used to help change professionals explain the various components and facets of managing a portfolio of change...

Ultimate guide to change portfolio management

Ultimate guide to change portfolio management

The change management profession has grown by leaps and bounds. This is proportional to the speed and magnitude of change that organizations are currently going through. To manage this complexity, a lot of large organizations have created ‘enterprise change...

How to better manage a change portfolio?

How to better manage a change portfolio?

Set up a simple, business-led change governance Instead of a myriad of project-based governance bodies, establish a divisional business body focused on managing change impacts on people and customers.  This may be embedded into an existing monthly divisional...

The BIG gap in managing customer experience

The BIG gap in managing customer experience

Managing customer experience has been in vogue for a number of years. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking, retail and utilities. Touting the...

Are you outsourcing too much of your Change Management?

Are you outsourcing too much of your Change Management?

Given the rapid pace of industry changes across numerous industries and sectors, it is not surprising that most companies are dealing with at least several significant change initiatives. For many companies, the approach is to hire a Change practitioner as a...