Most organisations are implementing a series of changes at the same time. It is no longer possible to simply focus on one or two initiatives. Most are executing concurrent inititaives at any one time. As a result, the ability of the organisation to manage a whole...
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Infographic: Landing multiple changes in a multiple environment - How to land
Landing multiple changes - ACMP conference
These are slides from the presentation to the ACMP (Association of Change Management Professionals) Conference in Las Vegas. The change analogy was used to help change professionals explain the various components and facets of managing a portfolio of change...
The change management profession has grown by leaps and bounds. This is proportional to the speed and magnitude of change that organizations are currently going through. To manage this complexity, a lot of large organizations have created ‘enterprise change...
Please also check out our ultimate guide to change portfolio management.
Set up a simple, business-led change governance Instead of a myriad of project-based governance bodies, establish a divisional business body focused on managing change impacts on people and customers. This may be embedded into an existing monthly divisional...
Managing customer experience has been in vogue for a number of years. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking, retail and utilities. Touting the...