Change practitioners usually classify different change impacts into people, process, technology and customer. Then, there is a great effort and focus placed on describing exactly what the change is from a project or program perspective. These can include the processes...
Ever since the epidemic began people have started to suffer mental health issues. In fact, according to Harvard Business Review, recent studies have shown that 42% of employees globally have experienced a decline in mental health since the commencement of...
Are you looking for quick practical ways to gamify change delivery to improve engagement? Thanks to Covid we can no longer rely on traditional ways of delivering change. Don't fret! There are many ways in which we can use proven ways to engage all types of users...
Gamification is the application of game elements to non-game activities. Whilst gamification has been around for a long time, it is only recently that it has been formalised as a structured method to achieve specific outcomes. We see the application of...
Effective communication is the lifeblood of any successful change endeavour within an organization. It serves as the conduit through which ideas are conveyed, strategies are articulated, and employees are engaged. However, the delicate balance between providing...
Change is akin to navigating through the skies; it requires careful planning, clear communication, and the ability to adapt to shifting conditions. In the same way that a well-orchestrated airport ensures the safe and efficient movement of passengers and cargo,...
Captured during a 5-day trek in Tasmania's southwestern wilderness known as the Western Arthurs, this photograph reflects a journey undertaken four years prior, just before devastating bushfires swept through Tasmania, altering its pristine landscapes. The region,...
At the time of the article Space X ‘Resilience’ (name of the shuttle) successfully took off into space with 4 astronauts. The astronauts wore super sleek white costumes that were tapered to the body and minimalist in design. They look quite different than...
As change practitioners, we often feel that we create success behind the scenes. We design great change experiences, and if all goes well, then people won’t notice it. By this, I mean that if the impacted person has a smooth experience, and there are no negative...
One of Peter Drucker's famous quotes is that "Culture eats strategy for breakfast", indicating the importance of culture for organisations, more than its strategy. In this infographic we breakdown how culture can be broken down into its elements, i.e. behaviour and...
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Managing customer experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company’s focus on ‘customer...