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When BCG analysed where AI value actually comes from in enterprise settings, the finding surprised a lot of technology leaders: only 10% of AI value comes from algorithms, and 20% from technology infrastructure, while a full 70% comes from people, processes, and...
Most change management teams can tell you what activities they completed. Very few can tell you what difference those activities made. According to Prosci's research on metrics for measuring change management, 76% of organisations that measured compliance and overall...
Research from public health implementation science has found that failure to accurately assess readiness accounts for around half of all implementation failures. Half. Not communication gaps, not technology issues, not sponsor disengagement. Simply not knowing whether...
