Portfolio management

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Managing Change as a Change Driver

Managing Change as a Change Driver

In every organisational change, there are two fundamentally different experiences unfolding simultaneously. Some people are change drivers - those who initiate, design, or lead the change. Others are change receivers - those who are asked to adopt it, adapt to it, and...

Roles in Change Governance: Accountabilities Across the Portfolio

Effective change governance is one of the least well-defined areas of organisational change management. Most organisations have a reasonable understanding of who is responsible for delivering change — programme managers, change managers, project teams — but far less...

The Control Tower Approach to Managing a Complex Change Portfolio

The Control Tower Approach to Managing a Complex Change Portfolio

Picture a busy international airport on a Friday afternoon. Dozens of aircraft are airborne simultaneously, each on a different flight path, each carrying its own cargo, crew, and schedule. Without the air traffic control tower, those aircraft would have no shared...

Landing Multiple Changes: Insights from the ACMP Conference

Landing Multiple Changes: Insights from the ACMP Conference

At the ACMP (Association of Change Management Professionals) Global Conference in Las Vegas, a recurring theme surfaced across sessions and hallway conversations alike: most organisations are no longer managing one or two significant changes at a time. They are...

The Ultimate Guide to Change Portfolio Management

The Ultimate Guide to Change Portfolio Management

The change management profession has grown by leaps and bounds. This is proportional to the speed and magnitude of change that organisations are currently going through. To manage this complexity, a lot of large organisations have created ‘enterprise change...

How to Better Manage a Change Portfolio

How to Better Manage a Change Portfolio

Managing a portfolio of organisational change is a fundamentally different challenge from managing any individual change programme. A single programme can be governed with a clear scope, a dedicated team, a defined methodology, and a project plan that tracks progress...

How to better manage a change portfolio?

How to better manage a change portfolio?

Set up a simple, business-led change governance Instead of a myriad of project-based governance bodies, establish a divisional business body focused on managing change impacts on people and customers.  This may be embedded into an existing monthly divisional...

The BIG gap in managing customer experience

The BIG gap in managing customer experience

Managing customer experience has been in vogue for a number of years. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking, retail and utilities. Touting the...

Are you outsourcing too much of your Change Management?

Are you outsourcing too much of your Change Management?

Given the rapid pace of industry changes across numerous industries and sectors, it is not surprising that most companies are dealing with at least several significant change initiatives. For many companies, the approach is to hire a Change practitioner as a...