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Most change practitioners fall into the trap of thinking that change impact work begins and ends with the change impact assessment – that single exercise conducted before the midway of a project to determine who's affected and how. This narrow view fundamentally...
Successfully achieving business outcomes through change requires good people change experiences. A positive employee change experience means that he/she is more likely to be engaged and more able to deliver a great customer experience. This focus on people-centred...
The topic of change is often inundated with literature stressing that it is about people, feeling, attitudes and behaviour. While these are important, lot of articles centred about the human-nature of change often ignore the importance of data during the change...
