Most organisations that attempt to measure change management effectiveness measure the same narrow set of indicators: training completion rates, attendance at awareness sessions, results from pulse surveys, and the familiar heatmap showing which teams are affected by...
In our fast-moving, data-centric world, the ability to capture the focus of senior leaders during data presentations is not just a valuable skill but a vital one. With attention spans growing shorter and the constant deluge of information, this challenge has become...
Ask most senior leaders how they decide to proceed with a major transformation programme, and you will hear words like "gut feel", "experience", and "strategic judgement". Rarely will you hear "the data told us". A Prosci benchmarking study found that fewer than one...
Change heatmaps have become the default visualisation tool for organisations trying to understand the scale of transformation activity hitting their workforce. They are useful - they make the volume of concurrent change visible in a way that project lists and...
Peter Drucker's principle, that you can only manage what you measure, has been cited in management contexts for decades. Applied to change management, it exposes one of the field's most persistent problems. Most organisations are...
Heat maps have become the default visual language of organisational change management. Almost every change team produces one. They are familiar, easy to build, and satisfying to present, colourful grids that give the impression of analytical rigour. But here is the...
Change management measurement remains one of the most underdeveloped capabilities in the field. Many organisations track change activities diligently — who attended what, which communications went out, whether training was completed — but struggle to demonstrate the...
In most modern organisations, data drives decisions. Marketing teams track conversion rates to the decimal point. Finance teams model scenarios with precision. Operations leaders measure throughput, defect rates, and cycle times as a matter of course. Yet change...
Change heatmaps are considered valuable by many organizations struggling with facing too much change. Heatmaps are easy to understand and people intuitively get heatmaps without much explanation. The darker colours are bad, or too much change. The lighter colours are...
A typical scenario for a lot of program meetings goes something like this. The program spends the bulk of the time discussing program cost, delivery progress, technical risks and resourcing challenges. And when it comes to Change Management reporting, we are often...
In the new digital world, we are all about using technology and the web to make our lives easier, more productive, and efficient. However, in the change management world, there is not a lot of tools out there to help us become leaner and more effective in managing...
As change practitioners, we often hear that Change is intangible and hard to measure - A key concern with change management metrics. As a result, the discipline is often perceived as less value-adding and less critical to the business and program performance. We work...