Designing Change
The BIG gap in managing customer experience
Managing customer experience is in vogue at the moment. This is particularly the case...
6 steps to apply human-centred design in managing change
7 ways to design an outstanding change journey
Right now I am writing this article from a Four Seasons resort in Hawaii after having 3...
How the sea inspires a different way of managing change
In taking my vacations in Hawaii I thought I would start a series of Change Management...
Disco, diversity and managing change
I recently went to a concert to see some of the super soul bands of the 70s and 80s...
Designing quality change experiences
Successfully achieving business outcomes through change requires good people change...
What you can learn about change management from this famous Eames video
"The Powers of Ten" are two short documentary movies made by Ray and Charles Eames who...