Designing Change
Why change communications are often designed to fail
Communication is an absolutely critical part of your change initiative. In...
Create a system of early and continuous change engagement with the business
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The forest fungi and the secret power of change networks
This is a picture that I took when I was doing a 5-day hike in the south west of...
Before your change journey takes off, make sure it’s ….. diverse?
Yesterday Space X ‘Resilience’ (name of the shuttle) successfully took off into space...
How good change practitioners can become invisible heroes
As change practitioners we often feel that we create the success behind the scene. ...
How to eat strategy for breakfast
One of Peter Drucker's famous quotes is that "Culture eats strategy for breakfast",...
Scenario planning for change and disruption
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The BIG gap in managing customer experience
Managing customer experience is in vogue at the moment. This is particularly the case...
6 steps to apply human-centred design in managing change
7 ways to design an outstanding change journey
Right now I am writing this article from a Four Seasons resort in Hawaii after having 3...
