Designing Change
Before your change journey takes off, make sure it’s ….. diverse?
Yesterday Space X ‘Resilience’ (name of the shuttle) successfully took off into space...
How good change practitioners can become invisible heroes
As change practitioners we often feel that we create the success behind the scene. We...
How to eat strategy for breakfast
One of Peter Drucker's famous quotes is that "Culture eats strategy for breakfast",...
Scenario planning for change and disruption
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The BIG gap in managing customer experience
Managing customer experience is in vogue at the moment. This is particularly the case...
6 steps to apply human-centred design in managing change
7 ways to design an outstanding change journey
Right now I am writing this article from a Four Seasons resort in Hawaii after having 3...
How the sea inspires a different way of managing change
In taking my vacations in Hawaii I thought I would start a series of Change Management...
Disco, diversity and managing change
I recently went to a concert to see some of the super soul bands of the 70s and 80s...
Designing quality change experiences
Successfully achieving business outcomes through change requires good people change...
