6 steps to apply human-centred design in managing change

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Designing quality change experiences

Designing quality change experiences

Successfully achieving business outcomes through change requires good people change experiences. A positive employee change experience means that he/she is more likely to be engaged and more able to deliver a great customer experience. This focus on people-centred...

Data-Driven Strategies to Boost Employee Readiness During Change

Data-Driven Strategies to Boost Employee Readiness During Change

The topic of change is often inundated with literature stressing that it is about people, feeling, attitudes and behaviour. While these are important, lot of articles centred about the human-nature of change often ignore the importance of data during the change...

How to use gamification for change: Your guide

How to use gamification for change: Your guide

Gamification is the application of game mechanics and elements to non-game activities, greatly enhancing the player experience. Whilst gamification has been around for a long time, it is only recently that it has been formalised as a structured method to achieve...