Change approach

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User-centric view of change impact

User-centric view of change impact

As a first step in understand the change, change management practitioners usually classify different change impacts into people, process, technology, and customer. There is a great effort and focus placed on describing exactly what the impact of change is from a...

Why you shouldn’t always follow a change management process

Why you shouldn’t always follow a change management process

On Google,, the 2nd most searched term in change management is ‘change management process’. Users are keen to understand a standard formula that they can apply to manage any change. Most users are looking for something simple, and clear, and lay out a step-by-step...

10 Signs You’re a Seasoned Change Manager

10 Signs You’re a Seasoned Change Manager

There is a particular kind of knowing look that passes between two experienced change managers when someone in a meeting says, "We just need to communicate it better." You have seen it. You may have perfected it. It says: here we go again. No matter the industry, the...

Positive or Negative Change: Why the Binary Framing Misleads

Positive or Negative Change: Why the Binary Framing Misleads

One of the most persistent habits in organisational change is the instinct to classify changes as either positive or negative. Communications teams label restructures as "exciting opportunities for growth." Employees describe the same restructure as deeply unsettling....

Managing change during coronavirus

Managing change during coronavirus

The world is now watching and experiencing an emerging coronavirus pandemic.  There is widespread anticipation and fear in many parts of the world, especially those with higher rates of infection.   This poses an interesting scenario of testing the...